Privacy Policy
Your privacy matters to us. Learn how ylquantiveraagency protects and manages your personal information with transparency and care.
Information We Collect
At ylquantiveraagency, we collect information that helps us provide better financial education and services. This includes data you provide directly when creating accounts, enrolling in programs, or contacting us for support.
- Personal Information: Name, email address, phone number, and mailing address when you register for our services
- Professional Details: Job title, company information, and industry background to customize your learning experience
- Financial Learning Data: Course progress, quiz results, and learning preferences to track your educational journey
- Communication Records: Support tickets, feedback submissions, and correspondence with our team
- Technical Information: IP address, browser type, device information, and usage patterns on our platform
- Payment Information: Billing address and payment method details (processed securely through encrypted payment processors)
Important Note: We never store complete credit card numbers or sensitive payment data on our servers. All financial transactions are processed through certified payment processors that meet industry security standards.
How We Use Your Information
Your information helps us deliver personalized financial education and maintain high-quality service standards. We use collected data to enhance your learning experience, provide customer support, and improve our educational content.
| Data Type | Primary Use | Retention Period |
|---|---|---|
| Account Information | Service delivery and account management | Until account closure + 2 years |
| Learning Progress | Personalized education and progress tracking | 5 years for educational records |
| Communication Data | Customer support and service improvement | 3 years from last interaction |
| Technical Logs | Platform security and performance optimization | 12 months maximum |
Data Sharing and Third Parties
We maintain strict controls over who can access your information. ylquantiveraagency does not sell personal data to third parties for marketing purposes. We only share information in specific circumstances that directly benefit your service experience.
- Service Providers: Payment processors, email services, and cloud hosting providers who help deliver our platform
- Educational Partners: Certified financial institutions that provide course content or certification programs
- Legal Requirements: When required by law, court orders, or to protect our legal rights and user safety
- Business Transfers: In the event of a merger, acquisition, or sale of assets, with proper notification to users
- Anonymized Analytics: De-identified data for research and improvement purposes, with no personal identifiers
Your Privacy Rights
You have comprehensive control over your personal information. Malaysian users and international users alike can exercise these rights by contacting our privacy team directly.
- Access Right: Request a complete copy of all personal data we hold about you
- Correction Right: Update or correct inaccurate information in your account
- Deletion Right: Request removal of your personal data, subject to legal retention requirements
- Portability Right: Receive your data in a structured, machine-readable format
- Objection Right: Object to certain types of data processing for legitimate interests
- Restriction Right: Limit how we process your data under specific circumstances
Exercise Your Rights: Contact our Data Protection Officer at privacy@ylquantiveraagency.sbs or use our online privacy request form. We respond to all privacy requests within 30 days and provide status updates for complex requests.
Data Security Measures
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes both technical and administrative safeguards.
- Encryption: All data transmission uses SSL/TLS encryption, and sensitive data is encrypted at rest
- Access Controls: Role-based access limitations ensure only authorized personnel can access personal data
- Regular Audits: Quarterly security assessments and penetration testing by certified security firms
- Staff Training: Comprehensive privacy and security training for all employees handling personal data
- Incident Response: Established procedures for detecting, responding to, and reporting security incidents
- Backup Security: Encrypted backups stored in secure, geographically separated locations
International Data Transfers
As a Malaysia-based company serving international users, we may transfer personal data across borders to provide our services. All international transfers comply with applicable privacy laws and include appropriate safeguards.
- Adequacy Decisions: We prioritize transfers to countries with equivalent privacy protections
- Standard Contractual Clauses: Legal agreements ensuring privacy protection during international transfers
- Data Processing Agreements: Binding contracts with international service providers requiring privacy compliance
- Local Data Requirements: Compliance with Malaysian Personal Data Protection Act and international privacy regulations
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us remember your preferences, analyze usage patterns, and provide personalized content.
- Essential Cookies: Required for basic platform functionality and security features
- Performance Cookies: Help us understand how users interact with our platform to improve services
- Functional Cookies: Remember your preferences and settings for a personalized experience
- Analytics Cookies: Provide insights into user behavior and platform performance
You can control cookie preferences through your browser settings or our cookie preference center. Disabling certain cookies may affect platform functionality and your user experience.
Children's Privacy
ylquantiveraagency's services are designed for adult learners and professionals. We do not knowingly collect personal information from children under 13 years of age. If we discover we have inadvertently collected such information, we will promptly delete it.
Privacy Policy Updates
We may update this privacy policy to reflect changes in our practices, legal requirements, or service offerings. Significant changes will be communicated through email notifications and prominent platform notices.
- Notification Process: Email alerts for material changes affecting your rights or data use
- Effective Date: All updates include clear effective dates and transition periods
- Version History: Previous policy versions available upon request for transparency
- Continued Use: Using our services after updates indicates acceptance of revised terms
Contact Information for Privacy Matters
Our dedicated privacy team is available to address your questions, concerns, or requests regarding your personal information. We maintain multiple channels for privacy-related communications.
Get in Touch
Last Updated: January 15, 2025
This privacy policy is effective as of the date above and applies to all information collected by ylquantiveraagency through our platform and services.